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At Perfume Enclave, we’re not a manufacturer — we’re a reseller, and we focus on bringing you authentic, carefully curated perfumes from different sources.

Each order goes through a few important steps before it reaches you:

1. We also wait for 24 working hours before processing any order — just in case you change your mind, request a cancellation, or want to exchange.

2. Maceration & preparation time: Some perfumes require time to mature and stabilize before shipping

> What is a 72-hour maceration period?

Maceration is the process where perfume oils are blended and left undisturbed to rest and settle.

During this 72-hour period, the fragrance ingredients mix, balance, and develop their true depth and character.

Think of it as letting the perfume “breathe” — this short resting time ensures the scent smells richer, smoother, and more long-lasting when it reaches you.

3. Quality check: We ensure every product is properly packed and sealed.

4. Shipping delays: Occasionally, our courier partners face operational delays due to location, weather, or high order volume.

Typically, our delivery timeline is around 10–15 days (from the date of successful payment), though we always try to ship sooner whenever possible.

Thank you for your patience — your fragrance is worth the wait.

Due to the nature of the product (perfumes), we do not accept returns once the parcel is delivered.

However, if you receive:

A damaged product, or
The wrong item(s)

We’ll arrange a replacement or refund immediately after opening the parcel.

Note: Please record a short unboxing video as proof.

Here’s what to include:

Show the outer package clearly (with shipping label visible).
Open the package on camera and show the product inside.
Highlight the damage/issue clearly in the video.

This helps us verify your claim quickly and process your replacement or refund without delay.

We currently do not offer COD to ensure a smooth, safe, and hassle-free delivery process for all our customers.

✅ Reduces risk of return-to-origin (RTO) delays

✅ Ensures faster processing & dispatch

✅ Helps us keep prices affordable by avoiding additional COD charges

We create inspired versions of luxury fragrances — meaning you get the same vibe, quality, and performance at a fraction of the price.

At Perfume Enclave, we take pride in being a genuine reseller brand — not a scam, not a fake page.

Every perfume you order goes through a verified process:

✅ We source directly from trusted partners.

✅ We share updates transparently during processing.

✅ We never ask for personal or banking details beyond your order.

We understand that online shopping comes with doubts, especially with so many fake sellers around — but our goal is to earn your trust, one scent at a time.

Your money, your order, and your experience are all safe with us.

Important Customer Announcement – Perfume Enclave

For the safety and security of our valued customers, we would like to inform you that Perfume Enclave has only one official customer service number: +91 8983082629.

We kindly request that all customers communicate only through this official number for any order-related queries or support.

Please note:
• Perfume Enclave does not ask for unnecessary personal or confidential information such as bank details, OTPs, card numbers, or passwords.

• We do not request payments through unknown links or unofficial accounts.

• If you receive any suspicious call or message claiming to represent Perfume Enclave, please do not share any information and report it to us immediately.

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